Refund Policy

We want you to be satisfied with GranRamos (Gran Ramos). This policy explains how to request a refund for a quoted and approved stone project. Effective date: 2026-09-27.

What this policy covers

It covers amounts paid to Expense Ease Wyoming LLC for made-to-measure work in quartz, ultracompact surfaces (Dekton and Neolith), marble and slabs. There are no subscriptions or recurring charges to cancel — you pay only the amount approved in your quote, in Brazilian reais (R$).

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order number. We answer within 2 business days.

If it helps, send photos of the piece and of the installation site; you can also reach us at +17703565973.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval; card statements may take one or two billing cycles to show it.

Pieces with a defect or not as ordered

If a piece arrives damaged or does not match the material, color, measurements or finish recorded in your approved order, contact us and we will inspect it. Where the problem is confirmed, we repair, replace or refund the piece as provided by consumer law.

Natural variation of veining and tone in marble and slabs, and normal differences between a sample and the finished slab, are characteristics of the material and are not treated as defects.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Contact

Expense Ease Wyoming LLC, registration 2025-001783539 · [email protected] · +17703565973 · 30 N Gould St Ste R, Sheridan, WY 82801.